Frequently Asked Questions

What is the purpose of LSU CARES?

LSU CARES facilitates community development and student success by providing a mechanism for reporting situations and students of concern in an appropriate way.  Through contact, resources, support, and accountability, LSU CARES allows members of the LSU community to support others in times of need.  Because the success of individuals often depends on the support of others, LSU CARES  seeks to encourage individuals to help one another and to work as a whole to ensure that LSU is a caring, supportive, purposeful, and engaged community.

Should a student exhibit outward signs of academic struggle or other concerning behavior(s), faculty/staff/students/parents may submit a Student Referral report. This report will provide specific details of the faculty/staff/student/parent’s observations and concerns. Upon receipt of the report, a representative from LSU CARES Network will contact the student to begin immediate mobilization of support services. Our ultimate goal is to help our students succeed.


Am I in trouble?

The purpose of LSU CARES is not to penalize students, but rather to address academic or behavioral  problems or other difficulties early so that a student can successfully complete their academic goals.


Will this report appear on my permanent record or transcript?

Student Referral reports do not appear on either a student's transcript or permanent record. The report and all information contained therein will remain in either the Student Advocacy & Accountability or Center for Academic Success.


What happens when a Student Referral is submitted?

When  faculty/staff/student/parent submits a Student Referral report, two individuals are immediately contacted. First, the referring member receives an email confirmation that the Referral was successfully received. Second, points of contact in Student Advocacy & Accountability will receive reports about behavioral concerns and Center for Academic Success about academic concerns to review the Referral. Subsequently, someone from the CARE Team or the Academic Intervention Team will contact the student directly to discuss concerns.


What about FERPA and other issues of confidentiality?

The Family Educational Right and Privacy Act (FERPA) is a federal law that affords students certain rights with respect to their educational records. Faculty members who submit a Student Referral report do not violate these rights. Campus officials, including faculty, staff, and administrators, may openly discuss a student's academic performance and any issue that may impact a student's academic success. This includes grades, academic standing, attendance, social and behavioral issues that may impact classroom performance, etc. Specific offices, including Health Services, Counseling Services and Campus Clergy, will follow their own guidelines for professional ethics that would limit sharing of information without the student's consent or in the case of immediate danger.


adapted from York College of Pennsylvania